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The State of Support Services

the state of support services

Published By: Research Desk Released: Nov 14, 2018

Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support, is forcing a certain amount of...

Redefining Networking with Network Virtualization

redefining networking with network virtualization

Published By: Research Desk Released: Nov 14, 2018

By turning to the hybrid cloud, companies can expedite delivery of IT services while cutting back on OpEx and CapEx costs. But for IT organizations tied to legacy network infrastructure, inflexible ha...

Advanced Analytics and Machine Learning: A Prescriptive and Proactive Approach to Security

advanced analytics and machine learning: a prescriptive and proactive approach to security

Published By: Research Desk Released: Nov 14, 2018

Overwhelmed by the volume of security intelligence and alerts, human analysts need machine learning to augment and accelerate e?orts. Machine learning moves security analytics from diagnostic and desc...

The Blueprint Redefined

the blueprint redefined

Published By: Research Desk Released: Nov 14, 2018

The ideal customer experience is everything today, and it starts with a modern digital foundation. You can't give customers the timely and relevant experiences they expect with outdated solutions that...

The Omnichannel Customer Engagement Playbook

the omnichannel customer engagement playbook

Published By: Research Desk Released: Nov 14, 2018

The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today ha...

The Roadmap for the Digital Workspace: Chart Your Journey from Real Stories with Real Customers

the roadmap for the digital workspace: chart your journey from real stories with real cust...

Published By: Research Desk Released: Nov 14, 2018

Organizations around the world have embarked on their journey to digital workspaces. While some began with Horizon or AirWatch, others are converging a digital workspace strategy to use unified app ca...

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