Dive into Sales Enablement Whitepapers for Expert Insights | SaaS Demand

CFO’s Guide to Planning and Analysis

cfo’s guide to planning and analysis

Published By: Research Desk Released: Feb 15, 2022

Perhaps the biggest lesson to come out of 2020 for businesses was the value of constantly assessing operating conditions and adjusting plans in response to changing market realities. Virtually all com...

Market Megatrends

market megatrends

Published By: Research Desk Released: Dec 21, 2021

In recent years the professional services industry has been booming, with revenues, headcounts and profits soaring across the board. It’s a different story today, with increased competition, more...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 gartner® magic quadrant™ for contact center as a service

Published By: Research Desk Released: Dec 02, 2021

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

Building the Connected Retail Experience

building the connected retail experience

Published By: Research Desk Released: Oct 18, 2021

In order to meet rising customer expectations and the adoption of new technologies, leading retailers must embrace an integration strategy across the retail value chain. This means implementing a stra...

Improve Inventory Management With Real- Time Data Sync

improve inventory management with real- time data sync

Published By: Research Desk Released: Oct 14, 2021

Over the past year, a 71% spike in digital shopper traffic led to a 24% increase in retail spending. Shoppers today are embracing digital commerce and demand real-time product availability across ever...

Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

beyond crm: the cfo’s guide to driving sales revenue and reducing sales costs

Published By: Research Desk Released: Oct 06, 2021

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...

CPG Solution Brief

cpg solution brief

Published By: Research Desk Released: Sep 23, 2021

The CPG industry is experiencing a once-in-a-generation transformation driven by a massive move to ecommerce, the exposed fragility of supply chains and logistics, new entrants and competitors, and th...

evening the scales of the brand-distributor relationship

Published By: Research Desk Released: Aug 20, 2021

It’s hard to imagine a CPG supply chain without distributors. They’re necessary cogs in the CPG machine, issuing POs and putting more SKUs on more shelves than a brand ever could on its own. It’...

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