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Enabling Your At-Home Workforce: Three Tips for Successful Collaboration

enabling your at-home workforce: three tips for successful collaboration

Published By: Research Desk Released: Dec 22, 2021

Business leaders are looking for ways to ensure their at-home workers can be as productive as those in the corporate headquarters or a remote office. Tools, such as Office 365, Microsoft Teams, Zoom, ...

Market Megatrends

market megatrends

Published By: Research Desk Released: Dec 21, 2021

In recent years the professional services industry has been booming, with revenues, headcounts and profits soaring across the board. It’s a different story today, with increased competition, more...

Een nieuwe ‘ETHIC’ voor de publieke sector

een nieuwe ‘ethic’ voor de publieke sector

Published By: Research Desk Released: Dec 21, 2021

In preparation for the ‘next normal’, public sector organisations across Europe are assessing their long-term outlook, evaluating remote work performance and discussing how to facilitate smooth an...

De digitale revolutie binnen publieke organisaties

de digitale revolutie binnen publieke organisaties

Published By: Research Desk Released: Dec 21, 2021

De wereld om on sheen verandert in een razendsnel tempo. Waar burgers vroeger nog naar het loket in het gemeentehuis liepen, regelen ze nu bijna alles digital Dat heft niet alleen gevolgen voor de man...

The Business Case for Dynamic Skills DE

the business case for dynamic skills de

Published By: Research Desk Released: Dec 06, 2021

Dynamische Fähigkeiten für eine zukunftssichere Belegschaft Die Voraussetzungen für ein zukunftsfähiges Arbeitsumfeld haben sich drastisch verändert. Wer sich im Wettbewerb behaupten will, mus...

The Business Case for Dynamic Skills FR

the business case for dynamic skills fr

Published By: Research Desk Released: Dec 06, 2021

Le Business Case de la gestion dynamique des compétences pour pérenniser votre pool de talents Le monde du travail a changé en profondeur. Aujourd'hui, la compétitivité passe par plus d’agil...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 gartner® magic quadrant™ for contact center as a service

Published By: Research Desk Released: Dec 02, 2021

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

Journey Mapping – Chart the Moments That Matter Most

journey mapping – chart the moments that matter most

Published By: Research Desk Released: Dec 02, 2021

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...

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