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The Business Impact of Investing in Experience

the business impact of investing in experience

Published By: Research Desk Released: Jan 03, 2019

Customer experience has quickly moved from competitive differentiator to business imperative. In a world where the answer to almost any question is at our fingertips, where AI is becoming a part of ev...

Mastering Product Experience in SaaS

mastering product experience in saas

Published By: Research Desk Released: Jan 02, 2019

Building a great SaaS product is hard. Getting people to try your product is even harder. But the ultimate challenge is to ensure that customers not only try, but keep using your product over time. ...

Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

metrics that matter: 11 reports that translate cx data to program investment

Published By: Research Desk Released: Jan 02, 2019

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions: Where do w...

Five Things We Learned From Talking To More Than 1 Billion People

five things we learned from talking to more than 1 billion people

Published By: Research Desk Released: Jan 02, 2019

We’re living in what Forrester has dubbed “The Age of the Customer”—where the sheer number of choices has created a seismic shift in power. The possibilities are endless. And that means expect...

7 Keys To Launching A Successful Customer Experience Program

7 keys to launching a successful customer experience program

Published By: Research Desk Released: Jan 02, 2019

Making an investment is one thing — making sure it pays off is another. For many, a new CX program can seem like a daunting task, whether you’re launching your first or hitting refresh. We know be...

Using ERP to Take Your Manufacturing Operations To The Next Level

using erp to take your manufacturing operations to the next level

Published By: Research Desk Released: Dec 28, 2018

As the manufacturing industry shifts its focus from process efficiencies to superior customer service, finding new ways to deliver innovative products and services is imperative. But can you support n...

Transforming Today’s Manufacturers: NetSuite Provides The Foundation For Success

transforming today’s manufacturers: netsuite provides the foundation for success

Published By: Research Desk Released: Dec 28, 2018

What does it take to remain competitive in the constantly changing world of manufacturing? There may not be a single answer, but one thing is certain: without the right tools and systems in place, it'...

Executive ERP Evaluation and Investment Roadmap: Developed For The Modern Manufacturer

executive erp evaluation and investment roadmap: developed for the modern manufacturer

Published By: Research Desk Released: Dec 28, 2018

With so many software solutions to consider in today’s business world, the task of choosing one or more may seem daunting but the rewards can be substantial. The right ERP can create a happier worki...

Executive Erp Evaluation and Investment Roadmap : Developed for the Modern Food and Beverage Company

executive erp evaluation and investment roadmap : developed for the modern food and bever...

Published By: Research Desk Released: Dec 28, 2018

In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management and ecommerce, the task of choos...

Amplify Your Sales Team’s Productivity with Dynamics 365 and Office 365

amplify your sales team’s productivity with dynamics 365 and office 365

Published By: Research Desk Released: Dec 19, 2018

Only 23 percent of customers say that sellers provided an excellent experience.* Help deliver an outstanding experience to every single customer with Microsoft Relationship Sales solution—combini...

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