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The Golden Record: Advancing Identity Resolution Capabilities

the golden record: advancing identity resolution capabilities

Published By: Research Desk Released: Feb 27, 2019

Brands are competing on CX. This requires hyper-personalized, real-time omnichannel experiences, but that’s impossible without starting at the beginning: identity resolution. Identity resolution is ...

Amplify Your Sales Team’s Productivity with Dynamics 365 &Office 365

amplify your sales team’s productivity with dynamics 365 &office 365

Published By: Research Desk Released: Feb 25, 2019

Building relationships is essential in today’s sales environment. But sellers fall short when tasked with maintaining so many complex interactions at the same time....

3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

3 Ways to Get Smart with Contact Center Training

3 ways to get smart with contact center training

Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

contact centers: the moment of truth for your brand

Published By: Research Desk Released: Feb 19, 2019

How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...

16 Ways to Capture and Capitalize on Customer Insights

16 ways to capture and capitalize on customer insights

Published By: Research Desk Released: Feb 15, 2019

The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...

CX Trends & Technology Guide: Restaurant Industry Edition

cx trends & technology guide: restaurant industry edition

Published By: Research Desk Released: Feb 14, 2019

3 Key Customer Experience Trends The restaurant and hospitality industries have always focused on delivering the absolute best experiences that will keep guests coming back again and agai...

CX Trends & Technology Guide: Food Retail Industry Edition

cx trends & technology guide: food retail industry edition

Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

The Evolution of Real-Time Customer Engagement

the evolution of real-time customer engagement

Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

DX: Why Your CX Can’t Retain Enough Customers

dx: why your cx can’t retain enough customers

Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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