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4 Ways to Convert Your Shopify Plus into a True Multi- channel B2B Solution

4 ways to convert your shopify plus into a true multi- channel b2b solution

Published By: Research Desk Released: Mar 25, 2022

There’s little debate that Shopify is a solid commerce platform for providing individual sellers and small businesses the tools they need to launch their direct-to-consumer online stores. With the s...

CX Trends 2022: Industry Insights Retail

cx trends 2022: industry insights retail

Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...

Why Data-Driven Innovators Choose Embedded Analytics

why data-driven innovators choose embedded analytics

Published By: Research Desk Released: Mar 17, 2022

CxOs should know this about embedded analytics platforms: Not only do they power business-changing and revenue-generating digital services, but they also help organizations deliver analytical insights...

Customer Identity and Access Management

customer identity and access management

Published By: Research Desk Released: Mar 17, 2022

Customer identity can help you ensure that every stage of your customer’s journey is seamless and delivers the experience they expect. Harnessing the power of customer identity wisely is your...

Gestion des identités et des accès client

gestion des identités et des accès client

Published By: Research Desk Released: Mar 17, 2022

L'identité client peut vous aider à assurer que chaque étape de votre parcours client est fluide et offre l'expérience attendue. Exploiter judicieusement le pouvoir de l'identité client es...

Kundenidentitäts- und Zugriffsverwaltung

kundenidentitäts- und zugriffsverwaltung

Published By: Research Desk Released: Mar 17, 2022

Eine Kundenidentitätslösung kann sicherstellen, dass jede Phase der Customer Journey problemlos verläuft und das erwartete Erlebnis liefert. Ein intelligenter Kundenidentitätsansatz ist Ihr...

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

govloop research brief – improving cx in your agency through contact center moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 gartner® magic quadrant™ for contact center as a service

Published By: Research Desk Released: Mar 14, 2022

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Human Insight: How Marketers Stop Guessing and Start Understanding

human insight: how marketers stop guessing and start understanding

Published By: Research Desk Released: Mar 04, 2022

Uncover why world-class marketers rely on human insight to better understand and connect with their audiences. In today’s fast-moving world, marketers need to adapt in real-time to the constant...

Testing at Every Stage of Development

testing at every stage of development

Published By: Research Desk Released: Mar 04, 2022

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strateg...

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