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5 things to consider before you invest in predictive behavioral routing drive success for ...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results. By ...
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four ways to win over any customer creating great connections with the power of personalit...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...
Read more
a 3-step approach for shifting your contact center into high gear
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...
Read more
opentext trading grid analytics
Sponsored by:
Opentext
Published By:
Research Desk
Released:
May 27, 2019
Gain insights that lead to action—through historical, current and predictive supply chain metrics....
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opentext b2b managed services
Sponsored by:
Opentext
Published By:
Research Desk
Released:
May 27, 2019
Day-to-day management of your B2B integration environment to optimize supply chain operations and improve customer service....
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how many hours did you bill last year??
Sponsored by:
Connectwise
Published By:
Research Desk
Released:
May 23, 2019
Before you can calculate how much it costs you to perform one hour of service, you must first calculate your total annual billable hours. In other words, you want to account for the number of service ...
Read more
where’s your business blind spot?
Sponsored by:
Oracle
Published By:
Research Desk
Released:
May 23, 2019
In business, as in anything else, you can’t fix what you can’t see. Small business owners need a field of vision that encompasses every facet of operations, without distracting them with unnecess...
Read more
measuring professional services business
Sponsored by:
Oracle
Published By:
Research Desk
Released:
May 23, 2019
When it comes to managing a services business, few topics generate as much interest—and controversy—as the topic of Metrics. Whether the question is what to measure or how to measure it, it can be...
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scaling identity management to ensure customer loyalty program success: four case studies
Sponsored by:
Akamai
Published By:
Research Desk
Released:
May 23, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access managemen...
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build the foundation for great customer experiences
Sponsored by:
Oracle
Published By:
Research Desk
Released:
May 23, 2019
The urge to disrupt entire industries has been around for decades but the pace of disruption now happens over months, not years. If you’re not equipped for rapid innovation, you’ll be too late whe...
Read more
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