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The Insider’s Guide to Webinars – Marketer’s Edition

the insider’s guide to webinars – marketer’s edition

Published By: Research Desk Released: Oct 18, 2019

You know you’re in a bad webinar — and we’ve all attended at least one — when you end up listening half-heartedly, catching up on email while the webinar rumbles on in the background or occasi...

How to Win the Fulfillment Arms Race

how to win the fulfillment arms race

Published By: Research Desk Released: Oct 16, 2019

Need-it-now consumers are driving retailers’ sales at an increasingly high rate, and they have specific expectations when it comes to influencing them to click the “buy” button. While product pr...

Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

draw up deep waters: 7 steps to creating a customer-first culture

Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

How to select the right digital asset management solution

how to select the right digital asset management solution

Published By: Research Desk Released: Oct 14, 2019

The expectation for hyper-personalized experiences from digitally savvy consumers has spawned an ever-increasing demand for content creation. The number of customer segments that successful businesses...

7 Requirements of a Next Generation DAM 2018

7 requirements of a next generation dam 2018

Published By: Research Desk Released: Oct 14, 2019

A next generation DAM can meet today’s overwhelming content demands and avoid a rupture in the customer experience. The number of digital assets required to support all the digital experiences th...

360-Degree Customer View

360-degree customer view

Published By: Research Desk Released: Oct 10, 2019

Achieve a 360-Degree View of Your Customers If you don’t have a 360-degree view of your customers, you’re very likely to lose them to competitors who do. Having a 360-degree view means your agent...

Study Reveals Customer Care Perceptions And Expectations

study reveals customer care perceptions and expectations

Published By: Research Desk Released: Oct 10, 2019

Consumer expectations are changing as it relates to retail customer service. Self-serve options are making it easier to address issues quickly via the web or mobile; and technology in the call center ...

Gift Cards: The Threats and Opportunities of Digital Delivery

gift cards: the threats and opportunities of digital delivery

Published By: Research Desk Released: Oct 10, 2019

Digital gift cards are becoming big business for retailers. Global sales surpassed $300 billion in 2017 and are expected to reach nearly $700 billion by 2024*. And another recent survey by Blackhawk f...

Fulfillment in a one-day shipping world

fulfillment in a one-day shipping world

Published By: Research Desk Released: Oct 10, 2019

How do you compete in a one-day delivery marketplace? With Amazon making free one-day delivery the new standard for shipments to Amazon Prime customers, it’s a good question. Read our Internet...

Tips to make a lean, mean ITSM machine

tips to make a lean, mean itsm machine

Published By: Research Desk Released: Oct 10, 2019

Agile IT teams are more adaptable to changing needs, increase velocity when delivering new technology, and improvise when faced with obstacles. These teams also align with the business needs and strat...

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