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The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

5 Priorities for Providing a Successful Customer Experience

5 priorities for providing a successful customer experience

Published By: Research Desk Released: Dec 18, 2019

Financial services clients are changing in many ways, and they want a company that will evolve with them. Clients are increasingly using technology to perform actions that were previously reserved for...

Supplier Management in a Turbulent Global Economy

supplier management in a turbulent global economy

Published By: Research Desk Released: Dec 11, 2019

As the global economy adapts to a period of long-term uncertainty, procurement teams are being tasked with diversifying the supplier base of the organization in order to maintain business continuity a...

Understanding and Selling Location-Based Marketing

understanding and selling location-based marketing

Published By: Research Desk Released: Dec 11, 2019

Location-based marketing isn’t new, but understanding and effectively selling location-based audiences remains a challenge for most agencies and digital sales teams. Advertisers and brands are also ...

Reach The Top: Some Fast-Growing Online Traders Need for Success During the Peak Sales

reach the top: some fast-growing online traders need for success during the peak sales

Published By: Research Desk Released: Dec 10, 2019

What do we mean by "peak sales"? It's pretty easy. The term describes the busiest days of the year in the sales sector: the moments when the Most consumers make purchases, both in the physical s...

Planning the Key to Success

planning the key to success

Published By: Research Desk Released: Dec 10, 2019

For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...

SIMPLIFYING THE CUSTOMER EXPERIENCE

simplifying the customer experience

Published By: Research Desk Released: Dec 05, 2019

In today’s fast-paced mortgage industry, customers expect immediate, accurate responses and access to a variety of technology-based options to interact with their servicer. Most servicers outsource ...

SALESFORCE FIELD SERVICE LIGHTNING POWERHOME SOLAR

salesforce field service lightning powerhome solar

Published By: Research Desk Released: Dec 05, 2019

POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...

The Trailblazer’s Guide to Field Service

the trailblazer’s guide to field service

Published By: Research Desk Released: Dec 05, 2019

Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...

MOBILE WORKERS BECOME the FACE of BRANDS

mobile workers become the face of brands

Published By: Research Desk Released: Dec 05, 2019

Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...

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