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How to Build a Remote Workforce

how to build a remote workforce

Published By: Research Desk Released: Apr 25, 2020

A remote workforce begins with a strategy to shift how people do and think about work because many of the traditional processes and mindsets don’t apply anymore. As in most situations involving c...

Your Guide to Nailing Worker Classification

your guide to nailing worker classification

Published By: Research Desk Released: Apr 25, 2020

In this guide you'll learn: The differences between employees and independent contractors What worker classification is and why it matters Recommendations for protecting your business from ...

Building Marketing Plans with Balance and Integrity

building marketing plans with balance and integrity

Published By: Research Desk Released: Apr 17, 2020

Plans not only provide us with a visualization of what we will be doing (a calendar can do that) but also point us in a specific direction and, step by step, lead us to our goals. Planning is cruci...

IDC MarketScape: Worldwide Microsoft Implementation Services 2019 Vendor Assessment

idc marketscape: worldwide microsoft implementation services 2019 vendor assessment

Published By: Research Desk Released: Apr 16, 2020

This IDC study represents a vendor assessment of the Microsoft implementation services market through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteris...

Why You Need to Embrace New Customer-Centric Strategies

why you need to embrace new customer-centric strategies

Published By: Research Desk Released: Apr 12, 2020

The Era of the Empowered Customer Vague and outdated methods of market research are NOT the only way companies can better understand their customers. In the age of the empowered customer, compan...

From customer experience to enterprise experience: Six leading practices to activate your CX North Star

from customer experience to enterprise experience: six leading practices to activate your ...

Published By: Research Desk Released: Apr 12, 2020

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...

OReilly Report: Communicating with your customers: the evolution of conversational

oreilly report: communicating with your customers: the evolution of conversational

Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

State of Channel Sales

state of channel sales

Published By: Research Desk Released: Apr 09, 2020

Cracking the code to successful channel sales can often seem like detective work. Channel management is becoming more complex, and competition is as fierce as ever. Companies have to do more for...

The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

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