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BloxOne® DDI Helps Global Video Giant Ensure That Its Customers Enjoy Unlimited, Ad-free Streaming

bloxone® ddi helps global video giant ensure that its customers enjoy unlimited, ad-free ...

Published By: Research Desk Released: May 31, 2021

The primary business of this U.S.-based media service provider and production company is a subscription-based streaming service, which offers an online library of films and television programs, includ...

The 2021 Modern Small Business Playbook

the 2021 modern small business playbook

Published By: Research Desk Released: May 25, 2021

No matter where you are in the digital transformation race, when it comes to beating the competition, you've got to level the playing field. How? By modernizing your business with the right tools t...

IDC Marketscape: Worldwide Managed Security Services 2020 Vendor Assessment

idc marketscape: worldwide managed security services 2020 vendor assessment

Published By: Research Desk Released: May 18, 2021

The content for this excerpt was taken directly from IDC MarketScape: Worldwide Managed Security Services 2020 Vendor Assessment (Doc # US46235320). All or parts of the following sections are included...

2020 KuppingerCole Leadership Compass for PAM

2020 kuppingercole leadership compass for pam

Published By: Research Desk Released: May 18, 2021

This report is an overview of the market for Privilege Access Management (PAM) solutions and provides a compass to help buyers find the solution that best meets their needs. KuppingerCole examines the...

Supply Problems and Retail Solutions in the New Normal

supply problems and retail solutions in the new normal

Published By: Research Desk Released: May 13, 2021

While the initial shock of a global pandemic is beginning to wear off, the effects of COVID-19 are only just beginning. Online retailers should know what’s likely to come next, and how to react to i...

Reducing Costs in Service Centers

reducing costs in service centers

Published By: Research Desk Released: May 12, 2021

Reducing Costs in Service Centers A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolvin...

Ready, Set, Protect

ready, set, protect

Published By: Research Desk Released: May 12, 2021

As technology evolves, so does NetBackup. This eGuide explores four key use cases that show how NetBackup can help you overcome common IT challenges and get you where you want to be....

Transform your Contact Center with Analytics- Enabled Quality Management

transform your contact center with analytics- enabled quality management

Published By: Research Desk Released: May 03, 2021

Quality management (QM) is an essential application and process in contact centers. Its fundamental purpose is to ensure that agents adhere to internal policies and procedures, but it does so much mor...

Strategies for Advancing Your Customer Engagement Program with AI- Enabled, Analytics- Driven Quality Management

strategies for advancing your customer engagement program with ai- enabled, analytics- dri...

Published By: Research Desk Released: May 03, 2021

Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...

Driving Customer- centricity withPurpose-built AI Solutions for CX

driving customer- centricity withpurpose-built ai solutions for cx

Published By: Research Desk Released: May 03, 2021

Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...

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