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Call Center Management: Best practices, tips, and strategies

call center management: best practices, tips, and strategies

Published By: Research Desk Released: Sep 15, 2021

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

Most Important Call Center Trends of 2021

most important call center trends of 2021

Published By: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

Leveraging Contact Center Analytics

leveraging contact center analytics

Published By: Research Desk Released: Sep 15, 2021

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

Hibbett Sports Protects Hype Sales from Bot Attacks with PerimeterX

hibbett sports protects hype sales from bot attacks with perimeterx

Published By: Research Desk Released: Sep 08, 2021

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with 1069 Hibbett Sports and City Gear specialty stores, located in 35 states nationwide. Hibbett has a r...

The Ultimate Guide to B2B Marketing Planning

the ultimate guide to b2b marketing planning

Published By: Research Desk Released: Sep 07, 2021

This definitive guide cuts through all the marketing buzzwords and hype to provide a clear, easy-to-follow plan of attack. Supported by tried and tested marketing principles, we'll cover: PR...

Account-Based Marketing Research Report

account-based marketing research report

Published By: Research Desk Released: Sep 07, 2021

This brand new Research Report explores the rise of Account-Based Marketing (ABM) and how it is being approached by businesses worldwide. Resulting from a recent survey of senior marketers ...

7 Pillars of Successful Demand Generation

7 pillars of successful demand generation

Published By: Research Desk Released: Sep 07, 2021

This resource is for digital professionals looking to sense-check their current approach to demand generation against some of the best tried and tested approaches. Including: Real examples o...

Dissecting the B2B Content Marketing Strategy

dissecting the b2b content marketing strategy

Published By: Research Desk Released: Sep 07, 2021

88% of B2B marketing professionals plan to produce more content in 2021 than ever before. If this sounds like you, this resource will ensure you're on the right track. Download now to discover: ...

Churnopedia – Your Complete Guide to SaaS Metrics

churnopedia – your complete guide to saas metrics

Published By: Research Desk Released: Aug 30, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS ...

Supercharge Your IT Monitoring

supercharge your it monitoring

Published By: Research Desk Released: Aug 25, 2021

With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...

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