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2019 Contact Center Trends You Need to Know

2019 contact center trends you need to know

Published By: Research Desk Released: Feb 19, 2019

Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information...

3 Smart Strategies for Empowering an At-Home Contact Center Workforce

3 smart strategies for empowering an at-home contact center workforce

Published By: Research Desk Released: Feb 19, 2019

Contact centers are increasingly supplementing their in-house staff with remote employees. Deloitte's 2017 Global Contact Center Survey revealed that 53% of companies plan to offer customer service ag...

Learn How to Plan a React Application

learn how to plan a react application

Published By: Research Desk Released: Feb 19, 2019

Start your next React project with confidence. This guide brings up some key considerations worth looking at before getting started on your next React project. Learn strategies for tooling, frontend a...

Combining Mobility and Asset Management for Operational Excellence

combining mobility and asset management for operational excellence

Published By: Research Desk Released: Feb 18, 2019

Best-in-Class companies are turning to APM to improve asset availability and reliability, and reduce the maintenance costs of their operations Through the combination of real-time asset data via Io...

Digital Innovation eBook

digital innovation ebook

Published By: Research Desk Released: Feb 18, 2019

Software and other product development is being conducted on a whole new playing field. Rapid digital innovation and new technological advances are having a significant impact on businesses. This eBoo...

Forrester TEI – Surface in Education

forrester tei – surface in education

Published By: Research Desk Released: Feb 15, 2019

Forrester analyzed four schools that have a 1:1 device ratio for students and teachers using Surface Pro. Here’s the outcome: With a 1:1 Microsoft Surface Pro strategy, you can help improve your sch...

The Power of an Active Everywhere Database

the power of an active everywhere database

Published By: Research Desk Released: Feb 15, 2019

Active-active and active-passive were the traditional approaches to handling distributed data via multiple data centers. Now—a new approach has arrived, and it addresses the real pain points of ente...

Intelligent Automation: Driving Digital Automation for Service Providers

intelligent automation: driving digital automation for service providers

Published By: Research Desk Released: Feb 15, 2019

Service providers are striving to outpace their competition to meet the ever-increasing expectations from end-customers for differentiated and on-demand services, high bandwidth, and high QoE. To succ...

Designing a World-Class Digital Customer Experience Program

designing a world-class digital customer experience program

Published By: Research Desk Released: Feb 15, 2019

Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digital environments, and how to take action on this da...

How to Launch Your Employee Pulse Program

how to launch your employee pulse program

Published By: Research Desk Released: Feb 15, 2019

This ebook is designed to help you determine whether pulse surveys are right for you, how to get a pulse survey up and running, and outline other key things to consider when running pulse surveys....

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