Customer Relationship Management (CRM ) Whitepapers for Free | SaaS Demand

3 Secrets to Exceeding Customer Experience Expectations

3 secrets to exceeding customer experience expectations

Published By: Research Desk Released: Feb 09, 2021

In this checklist, you’ll learn exactly how your brand can deliver excellent customer experiences. Today’s customers have higher expectations than ever before. Every brand today knows that. Som...

5 brands who drive real value with their online communities

5 brands who drive real value with their online communities

Published By: Research Desk Released: Feb 09, 2021

In this ebook, we cover winning strategies from five top brands who use Khoros Communities for customer engagement: Visa, HP, Sony Europe, Telstra, and StarHub. Read the ebook today to learn the basic...

How Microsoft Shifted from Support to True Engagement with Khoros Communities

how microsoft shifted from support to true engagement with khoros communities

Published By: Research Desk Released: Feb 09, 2021

Though technology giant Microsoft offered general support on their website and by phone, they wanted to evolve their customer support strategy to not only help customers with products, but to engage w...

Building Next-Level Customer Engagement With Messaging and Chat

building next-level customer engagement with messaging and chat

Published By: Research Desk Released: Feb 09, 2021

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems. ...

The Social Marketer’s Guide to a Difficult Economy

the social marketer’s guide to a difficult economy

Published By: Research Desk Released: Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...

Customer Experience Playbook

customer experience playbook

Published By: Research Desk Released: Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Customer Experience Playbook

customer experience playbook

Published By: Research Desk Released: Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

Optimizing Delivery and Pick-up During COVID-19

optimizing delivery and pick-up during covid-19

Published By: Research Desk Released: Dec 16, 2020

The COVID-19 pandemic has shifted customer behavior on a global scale. As you update your services to match your shoppers' new priorities, learn how Google Maps Platform can help. Since March 2020,...

Complete Guide to Crisis Communications

complete guide to crisis communications

Published By: Research Desk Released: Dec 16, 2020

Today's world is markedly different than just 10 years ago. Hyper-connected digitally-enabled consumers can communicate with each other primarily via smartphones, share a variety of content online and...

Compare the Capabilities of Legacy MDM vs. Connected Customer 360

compare the capabilities of legacy mdm vs. connected customer 360

Published By: Research Desk Released: Dec 10, 2020

Is your legacy MDM tool holding you back? Legacy MDM tools are: SLOW: Takes too long to set up and go live, upgrades are painful and costly, with a high total cost of ownership (TCO) CONST...

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