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Retail’s New Frontline Playbook: 6 Ways To Engage And Empower Your Associates

retail’s new frontline playbook: 6 ways to engage and empower your associates

Published By: Research Desk Released: Jun 09, 2021

The COVID-19 pandemic was a significant learning experience for retail leaders. They learned how to adapt their business models, reimagine customer experiences and pivot their strategies to align with...

BloxOne® DDI Helps Global Video Giant Ensure That Its Customers Enjoy Unlimited, Ad-free Streaming

bloxone® ddi helps global video giant ensure that its customers enjoy unlimited, ad-free ...

Published By: Research Desk Released: May 31, 2021

The primary business of this U.S.-based media service provider and production company is a subscription-based streaming service, which offers an online library of films and television programs, includ...

The 2021 Modern Small Business Playbook

the 2021 modern small business playbook

Published By: Research Desk Released: May 25, 2021

No matter where you are in the digital transformation race, when it comes to beating the competition, you've got to level the playing field. How? By modernizing your business with the right tools t...

2020 KuppingerCole Leadership Compass for PAM

2020 kuppingercole leadership compass for pam

Published By: Research Desk Released: May 18, 2021

This report is an overview of the market for Privilege Access Management (PAM) solutions and provides a compass to help buyers find the solution that best meets their needs. KuppingerCole examines the...

Supply Problems and Retail Solutions in the New Normal

supply problems and retail solutions in the new normal

Published By: Research Desk Released: May 13, 2021

While the initial shock of a global pandemic is beginning to wear off, the effects of COVID-19 are only just beginning. Online retailers should know what’s likely to come next, and how to react to i...

Reducing Costs in Service Centers

reducing costs in service centers

Published By: Research Desk Released: May 12, 2021

Reducing Costs in Service Centers A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolvin...

Infrastructure Monitoring 101: The Power to Predict and Prevent

infrastructure monitoring 101: the power to predict and prevent

Published By: Research Desk Released: Apr 27, 2021

Customer experience — often the frontend of a mobile, web or business application — is one of the most important metrics for success. It relies on layers of interconnected technologies that work t...

Writing with Feeling A Guide to Emotive Language for More Effective Content

writing with feeling a guide to emotive language for more effective content

Published By: Research Desk Released: Apr 23, 2021

Content that uses emotive language performs nearly twice as well as purely factual content. And when brands use emotional appeal to create a connection with customers, it separates them from their com...

The Content Guide to Better Customer Experience

the content guide to better customer experience

Published By: Research Desk Released: Apr 23, 2021

Looking to improve your CX? How about starting with your content? Studies show that content has a huge impact on your customers’ experiences with your brand. In our new guide, we explore how to b...

The Great Overtime Dilemma

the great overtime dilemma

Published By: Research Desk Released: Apr 02, 2021

There are multiple reasons why states and localities turn to overtime to get necessary work accomplished. These include unanticipated events such as blizzards or floods, high turnover that results in ...

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