Customer Relationship Management (CRM ) Whitepapers for Free | SaaS Demand

Churnopedia – Your Complete Guide to SaaS Metrics

churnopedia – your complete guide to saas metrics

Published By: Research Desk Released: Aug 30, 2021

To advance as a Customer Success professional, not only do you need to be well-versed in measuring customer health, but also the health of subscription businesses. Understanding the metrics that SaaS ...

Supercharge Your IT Monitoring

supercharge your it monitoring

Published By: Research Desk Released: Aug 25, 2021

With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...

Discover the capabilities for recurring revenue streams

discover the capabilities for recurring revenue streams

Published By: Research Desk Released: Aug 18, 2021

Companies are moving away from traditional business models to flexible, consumption-based ones that allow customers to consume and pay for products or services based on how much they use. However, ach...

Make big moves towards a recurring revenue model

make big moves towards a recurring revenue model

Published By: Research Desk Released: Aug 18, 2021

In today’s era of fierce competition, customer loyalty is hard won. The subscription business model gives you a head start by laying the foundation for a long-lasting and mutually beneficial custome...

The Retailer’s Guide to Curbside Commerce

the retailer’s guide to curbside commerce

Published By: Research Desk Released: Jul 09, 2021

5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 87% of consumers want brands to continue offering curbside pickup options. As consumers become increasingly more cautious about cl...

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

frontier airlines – improved online customer experience and decreased negative feedb...

Published By: Research Desk Released: Jul 09, 2021

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquarte...

The Lego Group Drives Continuous Improvement Using Feedback

the lego group drives continuous improvement using feedback

Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

3 Steps to Winning with Customer Experience

3 steps to winning with customer experience

Published By: Research Desk Released: Jul 09, 2021

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...

Do Better with Behavioral Targeting

do better with behavioral targeting

Published By: Research Desk Released: Jul 01, 2021

Your business needs behavioral targeting — here’s why. Create closer customer connections with behavioral data. Seventy percent of consumers look for brands to automatically adjust content a...

How To Strengthen Your Customer Relationship With Opti-Channel

how to strengthen your customer relationship with opti-channel

Published By: Research Desk Released: Jun 15, 2021

Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into opti-channel? How do they both relate to d...

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