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Solve for X: The CX.EX Journal

solve for x: the cx.ex journal

Published By: Research Desk Released: Nov 22, 2021

Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve received on how the content, and our introduction o...

Gartner Magic Quadrant for UCaaS

gartner magic quadrant for ucaas

Published By: Research Desk Released: Nov 22, 2021

2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges our vision that the c...

Un engagement client qui change la donne : la numérisation de bout en bout

un engagement client qui change la donne : la numérisation de bout en bout

Published By: Research Desk Released: Nov 17, 2021

Créez des expériences qui fidélisent les clients 71% des millennials préfèrent leur dentiste à leur banque, selon The Millennial Disruption Index. Vous n'êtes pas obligé d'être cette banqu...

Bahnbrechende Kundenbindung: End-to-End- Digitalisierung

bahnbrechende kundenbindung: end-to-end- digitalisierung

Published By: Research Desk Released: Nov 17, 2021

Schaffen Sie Kundenerlebnisse, die Ihre Kunden überzeugen. 71% der Millennialisten bevorzugen den Zahnarzt gegenüber ihrer Bank, so das Ergebnis des Millennial Disruption Index. Sie müssen nich...

A Marketer’s Guide to Customer Experience

a marketer’s guide to customer experience

Published By: Research Desk Released: Nov 10, 2021

Using Modern Data to Bring Your Customer Into Focus Delivering relevant, timely, personalized customer experiences is no longer just a competitive advantage – it's expected. But many marketers st...

The Customer‑Centric Guide to Selling Backup. For resellers and distributors

the customer‑centric guide to selling backup. for resellers and distributors

Published By: Research Desk Released: Oct 19, 2021

How to Speak to Your Customers’ Needs Are all backup and data management needs the same? While most customers have the same top priorities — protection, simplicity, and reliability — each cus...

The 2021 CX Divide Telecommunications

the 2021 cx divide telecommunications

Published By: Research Desk Released: Oct 14, 2021

Why customers matter more than ever While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is rol...

How to succeed with omni-channel customer service

how to succeed with omni-channel customer service

Published By: Research Desk Released: Oct 14, 2021

Delivering exceptional service across every interaction For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

CMO Playbook: Customer Retention

cmo playbook: customer retention

Published By: Research Desk Released: Oct 13, 2021

Even before the outbreak of the COVID-19 pandemic, the way customers interacted with businesses was already undergoing several changes. Eventually, the pandemic led to an unavoidable shift to a low-co...

Streamline Account Opening and Onboarding in Financial Services

streamline account opening and onboarding in financial services

Published By: Research Desk Released: Oct 05, 2021

Onboarding new customers in banking involves long processes that span across days and involve activities like information gathering, completing the application, verifying identity, printing or emailin...

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