Customer Relationship Management (CRM ) Whitepapers for Free | SaaS Demand

Gestion des identités et des accès client

gestion des identités et des accès client

Published By: Research Desk Released: Mar 17, 2022

L'identité client peut vous aider à assurer que chaque étape de votre parcours client est fluide et offre l'expérience attendue. Exploiter judicieusement le pouvoir de l'identité client es...

Kundenidentitäts- und Zugriffsverwaltung

kundenidentitäts- und zugriffsverwaltung

Published By: Research Desk Released: Mar 17, 2022

Eine Kundenidentitätslösung kann sicherstellen, dass jede Phase der Customer Journey problemlos verläuft und das erwartete Erlebnis liefert. Ein intelligenter Kundenidentitätsansatz ist Ihr...

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

govloop research brief – improving cx in your agency through contact center moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

CX Reality Check 2021: Momentum Interrupted

cx reality check 2021: momentum interrupted

Published By: Research Desk Released: Feb 20, 2022

For the second consecutive year, we conducted a study to examine the differences between what businesses thought about the customer experience they delivered and what customers experienced. The last y...

Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

columbia sportswear enhances customer service, cuts costs with chatbot technology

Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Vex: A New Model for Customer Centered Growth

vex: a new model for customer centered growth

Published By: Research Desk Released: Jan 19, 2022

In today’s landscape of rising consumer expectations, the pressure is on for organizations to focus on the universal goals that matter most to customers. Gongos patent-pending Value Exchange (Vex) M...

Burberry’s Digital Transformation with AWS

burberry’s digital transformation with aws

Published By: Research Desk Released: Jan 18, 2022

Retail is going through a period of profound change, with innovations in consumer technology progressing at an unprecedented pace. Find out how Burberry’s cloud-first strategy lets the brand take...

Grow Your Future Customer Value Through CPIs

grow your future customer value through cpis

Published By: Research Desk Released: Jan 17, 2022

Even the best organizations have room to grow when it comes to delivering on the goals that matter most to customers—or what we call Customer Performance Indicators (CPIs). For the first time ever, ...

Een nieuwe ‘ETHIC’ voor de publieke sector

een nieuwe ‘ethic’ voor de publieke sector

Published By: Research Desk Released: Dec 21, 2021

In preparation for the ‘next normal’, public sector organisations across Europe are assessing their long-term outlook, evaluating remote work performance and discussing how to facilitate smooth an...

Journey Mapping – Chart the Moments That Matter Most

journey mapping – chart the moments that matter most

Published By: Research Desk Released: Dec 02, 2021

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...

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