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contact centers: the moment of truth for your brand

Published By: Research Desk Released: Feb 19, 2019

How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...

16 Ways to Capture and Capitalize on Customer Insights

16 ways to capture and capitalize on customer insights

Published By: Research Desk Released: Feb 15, 2019

The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...

CX Trends & Technology Guide: Restaurant Industry Edition

cx trends & technology guide: restaurant industry edition

Published By: Research Desk Released: Feb 14, 2019

3 Key Customer Experience Trends The restaurant and hospitality industries have always focused on delivering the absolute best experiences that will keep guests coming back again and agai...

CX Trends & Technology Guide: Food Retail Industry Edition

cx trends & technology guide: food retail industry edition

Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

The Evolution of Real-Time Customer Engagement

the evolution of real-time customer engagement

Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

DX: Why Your CX Can’t Retain Enough Customers

dx: why your cx can’t retain enough customers

Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

State of Engagement

state of engagement

Published By: Research Desk Released: Jan 23, 2019

"The Engagement Economy—the reality that we consume and market in today—is a new era where everyone and everything is connected. And in this reality, consumer expectations have shifted to require ...

Savvy Sales Leaders Guide

savvy sales leaders guide

Published By: Research Desk Released: Jan 23, 2019

"Help your sellers work smarter and build stronger relationships Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals, productivity tools and social net...

Protecting your Execs and Offices

protecting your execs and offices

Published By: Research Desk Released: Jan 23, 2019

A company’s executives and physical assets have become focal points for unhappy customers, activist groups, cyber criminals, and even disgruntled employees who want to do harm. While the threats an...

Nucleus Report

nucleus report

Published By: Research Desk Released: Jan 23, 2019

Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this fr...

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