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Customer Experience Trends & Technology Guide

customer experience trends & technology guide

Published By: Research Desk Released: Apr 02, 2019

5 Key Customer Experience Trends How consumers interact with brands has fundamentally shifted over the past decade, fueled by the rise of the web and of mobile devices. No industry has been harder ...

Five Pillars to Unlimited Retail Growth

five pillars to unlimited retail growth

Published By: Research Desk Released: Mar 22, 2019

This eBook offers clear direction to help retailers and brand manufacturers implement the five steps to customer-centric success, using real-world examples backed by industry research and statistics....

3 Bright Ideas for Increasing Conversions with Customer Engagement

3 bright ideas for increasing conversions with customer engagement

Published By: Research Desk Released: Mar 21, 2019

Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone si...

Employee Experience and Customer Experience: Two Halves of the Whole Equation

employee experience and customer experience: two halves of the whole equation

Published By: Research Desk Released: Mar 21, 2019

Improving the Way People Experience Your Company, Inside and Out This report from Constellation Research highlights the advantages of bringing together customer and employee experience, including t...

Disruptive Customer Engagement

disruptive customer engagement

Published By: Research Desk Released: Mar 21, 2019

Digital transformation, digitalization, call it what you will, but the trend toward smarter, more nimble business enabled by technology is real. The trend spans industries, and the leaders of these in...

Overcoming the Digital Age Disconnect

overcoming the digital age disconnect

Published By: Research Desk Released: Mar 21, 2019

Traditionally, businesses think about employee and customer engagement strategies as two separate areas, owned by different stakeholders. This siloed approach creates barriers within the organization ...

Five Pillars To Unlimited Retail Growth Build Your Business Around Your Customers, Not Channels

five pillars to unlimited retail growth build your business around your customers, not cha...

Published By: Research Desk Released: Mar 19, 2019

The focus must be on innovation, insight and consistency to enable unlimited growth. Those goals can be achieved by following five key steps, with the customer as the central focus. Adopt a singl...

The Golden Record: Advancing Identity Resolution Capabilities

the golden record: advancing identity resolution capabilities

Published By: Research Desk Released: Feb 27, 2019

Brands are competing on CX. This requires hyper-personalized, real-time omnichannel experiences, but that’s impossible without starting at the beginning: identity resolution. Identity resolution is ...

3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

3 Ways to Get Smart with Contact Center Training

3 ways to get smart with contact center training

Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

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