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Four Support Teams That Embraced Mobile

four support teams that embraced mobile

Published By: Research Desk Released: Apr 18, 2019

Customers expect support organizations to keep their mobile devices running efficiently and effectively - just like their desktops and laptops. That's why these four leading support organizations use ...

Four Support Teams That Achieve Fast Support

four support teams that achieve fast support

Published By: Research Desk Released: Apr 18, 2019

How four remote support teams increased customer satisfaction with rapid service When technology solutions go bad, users need help fast. That’s why these four leading support organizations use Lo...

The Skeptic’s Guide to CRM

the skeptic’s guide to crm

Published By: Research Desk Released: Apr 17, 2019

This is the ultimate intro to CRM for people who aren't sure how they'd use it. Test your assumptions, see what's changed, and find out: The six signs you really need CRM The top ways CRM can ...

[Infographic] 2019 Digital CX Trends

[infographic] 2019 digital cx trends

Published By: Research Desk Released: Apr 12, 2019

Is your organization privy to the latest retail trends for digital CX? Well, you’d better get up-to-speed or be left in 2018 — improving customer experience is the top priority in 2019, only follo...

[Forrester] Engage Customers w/ Conversational CX

[forrester] engage customers w/ conversational cx

Published By: Research Desk Released: Apr 12, 2019

Your empowered customers are growing frustrated with your call center only offering general, blanket solutions to their specific issues and needs. And if you can’t offer a personalized and engagi...

Personalization at Scale

personalization at scale

Published By: Research Desk Released: Apr 04, 2019

Personalization at scale is here. But few marketers are actually getting it right. In fact, our research shows that arguably no organization is achieving perfection in omnichannel personalization at s...

Transforming Customer Experience with Personalized Communications

transforming customer experience with personalized communications

Published By: Research Desk Released: Apr 04, 2019

Continuous, personalized customer communication. It takes the ability to deliver in any channel, connect interactions across channels, and do it all at scale. Read the white paper and learn how to: ...

Winning Playbook for Experience Personalization

winning playbook for experience personalization

Published By: Research Desk Released: Apr 04, 2019

Personalised customer experiences can drive double-digit revenue growth for your business. But poor personalisation can hurt your bottom line as consumers switch companies that fail to meet expectatio...

Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

draw up deep waters: 7 steps to creating a customer-first culture

Published By: Research Desk Released: Apr 04, 2019

Customers expect content to be tailored especially for them — available at the very moment they need it, no matter where they are. This requires drawing up data from your flood of content — so you...

Breathe New Life Into the Customer Journey

breathe new life into the customer journey

Published By: Research Desk Released: Apr 04, 2019

Like oxygen, analytics breathes life into the customer behind the screen. Find out how analytics can help you deliver just what your customer needs in Breathe new life into the customer journey. Re...

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