Customer Relationship Management (CRM ) Whitepapers for Free | SaaS Demand

Thinking Beyond, And Before, The Abandoned Cart

thinking beyond, and before, the abandoned cart

Published By: Research Desk Released: May 20, 2019

Download this white paper to understand how context-driven commerce works, how the Sitecore solution delivers context-driven commerce capabilities today and the important business benefits that can b...

Path to Personalization

path to personalization

Published By: Research Desk Released: May 20, 2019

Decipher the path to personalization so you can get moving now Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first...

UX4CX: User Experience Guidelines To Design For The Sitecore Customer Experience Platform

ux4cx: user experience guidelines to design for the sitecore customer experience platform

Published By: Research Desk Released: May 20, 2019

Customers in every industry expect personalized experiences. And research shows they reward those who deliver – organizations achieve an average of 16% conversion uplift in a single year with person...

E X P E R I E N C E C O M M E R C E : A guide to winning customer hearts and minds

e x p e r i e n c e c o m m e r c e : a guide to winning customer hearts and minds

Published By: Research Desk Released: May 16, 2019

Many leading brands and Internet businesses have had it good for years, riding the online shopping wave and developing electronic commerce platforms. But with their “one-and-done” focus on selling...

Path to Personalization The 9 keys to driving stronger relationships—one customer at a time

path to personalization the 9 keys to driving stronger relationships—one customer at a t...

Published By: Research Desk Released: May 16, 2019

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies have not fully embraced this strategic tactic. Typically, senior mark...

Recurring Revenue Made MSPeasy

recurring revenue made mspeasy

Published By: Research Desk Released: May 16, 2019

The MSP's Guide to Driving Profits through MRR in 2018 In order to be a successful Managed Service provider in 2018 and beyond, today’s business must leverage the massive opportunity for increasi...

Bundled Services Made MSPeasy

bundled services made mspeasy

Published By: Research Desk Released: May 16, 2019

Bundling services gives MSPs an opportunity to demonstrate the value of their services in a straightforward way. An MSP might have tiers of services at different price points. Others might offer a sin...

The Total Economic Impact of CylancePROTECT® And CylanceOPTICS™

the total economic impact of cylanceprotect® and cylanceoptics™

Published By: Research Desk Released: May 13, 2019

BlackBerry Cylance commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cylance...

Optimize Customer Experience Metrics With 12 AI-Enabled Use Cases

optimize customer experience metrics with 12 ai-enabled use cases

Published By: Research Desk Released: May 10, 2019

Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When op...

IDC: Transforming the User Experience through Best-in-Class Support

idc: transforming the user experience through best-in-class support

Published By: Research Desk Released: Apr 18, 2019

What does it take to transform the customer experience? Understanding and adapting to diverse users and technologies. Shifting from transactional experiences to engaging experiences that build t...

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