Customer Relationship Management (CRM ) Whitepapers for Free | SaaS Demand

How to Adapt and Win in a New Era of CX

how to adapt and win in a new era of cx

Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

SLA- The Foundation for Stronger Customer Relationships

sla- the foundation for stronger customer relationships

Published By: Research Desk Released: Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

9 Steps to Owning Your Code

9 steps to owning your code

Published By: Research Desk Released: Sep 05, 2019

A Developer’s Guide to Managing Your Code The role of the software developer is rapidly changing as digital natives are disrupting every industry vertical and businesses are expected to innov...

5 Online Delivery Challenges Solved

5 online delivery challenges solved

Published By: Research Desk Released: Aug 20, 2019

LESSONS FROM THE REAL WORLD: HOW LEADING COMPANIES SOLVE TOUGH CONTENT DELIVERY CHALLENGES Why do so many companies turn to a Content Delivery Network (CDN) to deliver their online videos, website...

IoT Connectivity and Customer Experience

iot connectivity and customer experience

Published By: Research Desk Released: Aug 14, 2019

Guidance for Retailers and amp; Solution Providers Learn more about how IoT connectivity already plays a key role in delivering increased personalisation and convenience to customers by creating a...

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

how to manage customer journeys optimizing customer experience across touchpoints and chan...

Published By: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

3 Organizational Structures to Consider for Experience-led Transformation

3 organizational structures to consider for experience-led transformation

Published By: Research Desk Released: Jul 18, 2019

Customers have changed the way they research,interact with, and buy from companies. That’s why it’s critical to understand how to reach your customers at the optimal moment, with the right messagi...

executive erp evaluation and investment roadmap: developed for the modern fashion brand

Published By: Research Desk Released: Jul 17, 2019

In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management, and ecommerce—the task of cho...

Eliminate business service outages by moving to service-aware IT operations

eliminate business service outages by moving to service-aware it operations

Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

Path to Personalization: The 9 keys to driving stronger relationships—one customer at a time

path to personalization: the 9 keys to driving stronger relationships—one customer at a ...

Published By: Research Desk Released: May 31, 2019

Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...

Our Brands