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TSIA: The Future of Support Interactions

tsia: the future of support interactions

Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

The Cx Value Chain

the cx value chain

Published By: Research Desk Released: Nov 06, 2019

Struggles with customer experience (CX) complexity and stagnation usually stem from one thing—a fragmented approach. A business would never create five departments to develop products in isolation f...

Workstation M and E Customer Story

workstation m and e customer story

Published By: Research Desk Released: Nov 05, 2019

We’re digital pioneers, breakthrough innovators and restless creators who aren’t interested in setting the standard - we’d rather raise the bar....

The Future of Customer Engagement

the future of customer engagement

Published By: Research Desk Released: Oct 24, 2019

Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...

2018 Retail CX Trends Report

2018 retail cx trends report

Published By: Research Desk Released: Oct 24, 2019

InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...

Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

draw up deep waters: 7 steps to creating a customer-first culture

Published By: Research Desk Released: Oct 14, 2019

In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...

Reimagine the Life Sciences Patient Experience

reimagine the life sciences patient experience

Published By: Research Desk Released: Oct 08, 2019

Leading life sciences companies are taking on a new opportunity to connect with patients and deliver direct support before, during, and after therapy. Download our latest e-book to learn how Salesforc...

Transforming the Member Experience Starting with Your Contact Center

transforming the member experience starting with your contact center

Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

Eight Questions To Ask Before Selecting Your Developer Community Solution

eight questions to ask before selecting your developer community solution

Published By: Research Desk Released: Sep 25, 2019

Your customer support group is tired of answering the same questions over and over. Product wants a way to tap into user ideas more efficiently. Your developer relations teams want to engage dev...

4 Ways to Empower Agents to Deliver Great Customer Experiences

4 ways to empower agents to deliver great customer experiences

Published By: Research Desk Released: Sep 23, 2019

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...

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