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Master the Experience Transformation with NICE

master the experience transformation with nice

Published By: Research Desk Released: Feb 28, 2020

We live in a world where the only constant is change. This is especially true when it comes to the Experience Economy, where experiences, the only remaining elements for true business differentiation,...

3 Smart Ways to Exceed Your Customers’ Digital Expectations

3 smart ways to exceed your customers’ digital expectations

Published By: Research Desk Released: Feb 26, 2020

Today, compelling digital experiences are commonplace for consumers. Because of this, brands must embrace technology and creativity to better compete—and connect with customers in meaningful ways. S...

Guide to Staying Competitive

guide to staying competitive

Published By: Research Desk Released: Feb 21, 2020

Getting (and staying!) ahead can be especially tricky in the restaurant industry. Razor-thin margins, an unforgiving churn of employee turnover, a shortage of GMs, rising labor costs, and increased di...

Top 5 Salesforce Integration Patterns

top 5 salesforce integration patterns

Published By: Research Desk Released: Feb 14, 2020

As the leading CRM system, Salesforce can accelerate and increase sales, enhance customer loyalty, and grow marketing capabilities. But how can businesses extend Salesforce to streamline business proc...

Charting a Course for an Exceptional Customer Experience

charting a course for an exceptional customer experience

Published By: Research Desk Released: Feb 05, 2020

While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENC...

Harmonizing the Retail Experience

harmonizing the retail experience

Published By: Research Desk Released: Jan 15, 2020

In today’s dynamically shifting world of retail, shoppers are expecting increasingly convenient and customized experiences. This applies not only to e-commerce retailers and delivery services, but a...

Customer centricity: A key priority across all lines of business

customer centricity: a key priority across all lines of business

Published By: Research Desk Released: Jan 14, 2020

Customer experience is expected to overtake price and product as the key brand differentiator by 2020. Get ahead of the competition now by personalizing your organization’s customer experience strat...

The crux of the modern customer experience

the crux of the modern customer experience

Published By: Research Desk Released: Dec 26, 2019

Premise contact center technology is holding back your modern cx strategy. Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve an...

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

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