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How to Drive Revenue Through Your Website: Featuring a Plow and Hearth Case Study

how to drive revenue through your website: featuring a plow and hearth case study

Published By: Research Desk Released: May 03, 2020

Ninety-nine percent of your website visitors don’t buy anything, nor do they leave behind PII. So, if you can't identify them, you're missing a tremendous opportunity to engage them when it matters ...

Building Better Experiences (and Bigger Profits)

building better experiences (and bigger profits)

Published By: Research Desk Released: Apr 28, 2020

Winning B2B commerce experiences start with the customer. Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive c...

Why You Need to Embrace New Customer-Centric Strategies

why you need to embrace new customer-centric strategies

Published By: Research Desk Released: Apr 12, 2020

The Era of the Empowered Customer Vague and outdated methods of market research are NOT the only way companies can better understand their customers. In the age of the empowered customer, compan...

From customer experience to enterprise experience: Six leading practices to activate your CX North Star

from customer experience to enterprise experience: six leading practices to activate your ...

Published By: Research Desk Released: Apr 12, 2020

Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...

OReilly Report: Communicating with your customers: the evolution of conversational

oreilly report: communicating with your customers: the evolution of conversational

Published By: Research Desk Released: Apr 12, 2020

Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...

The Collaborative Contact Center

the collaborative contact center

Published By: Research Desk Released: Apr 08, 2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service. So what factors account for this massive annual revenue loss? • High agent turnover rates...

CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS

contact center 2.0: tomorrow’s solutions for today’s customers

Published By: Research Desk Released: Apr 08, 2020

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly ...

How Zendesk use Slack

how zendesk use slack

Published By: Research Desk Released: Mar 27, 2020

Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...

Reimagining Customer Experience

reimagining customer experience

Published By: Research Desk Released: Mar 20, 2020

Customer expectations are entirely reshaping the business landscape. With each app they download and business they buy from, customers now expect a perfect mix of efficiency, convenience, and personal...

Digital Transformation for Professional Services Firms

digital transformation for professional services firms

Published By: Research Desk Released: Mar 16, 2020

The professional services industry is at an inflection point. Customers are more self-sufficient—and more in control—than ever before. When they pay for services, they expect those services to qui...

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