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The State of Human Experience 2020

the state of human experience 2020

Published By: Research Desk Released: Oct 16, 2020

Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that cha...

Magic Quadrant for CRM Lead Management

magic quadrant for crm lead management

Published By: Research Desk Released: Sep 30, 2020

B2B marketers need lead management applications that provide for a consistent experience along increasingly complex buyer journeys that cross between digital and human touchpoints. They need to shift ...

The complete guide to customer experience in 2020

the complete guide to customer experience in 2020

Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

How to unify commerce data into actionable next level business intelligence

how to unify commerce data into actionable next level business intelligence

Published By: Research Desk Released: Jul 20, 2020

New ways to transform customer UX and boost sales Across venues, stores, and destinations, consumer expectations are being shaped by their digital experiences, raising demand for faster experiences...

Six reasons why customers hate your live chat: And how to fix it

six reasons why customers hate your live chat: and how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication or sending messages over a...

The digital channels guide

the digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can e...

Competing in a Convenience Economy

competing in a convenience economy

Published By: Research Desk Released: Jun 17, 2020

How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as...

The Guide to Modern Customer Communication

the guide to modern customer communication

Published By: Research Desk Released: Jun 17, 2020

People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...

Accelerate Sales Performance: 6 Questions to Ask About Your CRM

accelerate sales performance: 6 questions to ask about your crm

Published By: Research Desk Released: May 14, 2020

Foster personalized, meaningful engagement with every customer by selecting a customer relationship management (CRM) platform that integrates AI, automation, and other advanced capabilities into your ...

10 Best Practices For Contact Center Work From Home (WFH)

10 best practices for contact center work from home (wfh)

Published By: Research Desk Released: May 12, 2020

We live in a world where the only constant is change. This is particularly true for Customer Services practices related to Contact Centers. With the recent mass transition of agents to work from home ...

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