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5 Ways Retail Leaders Can Improve Business Operations in 2022 and Beyond

5 ways retail leaders can improve business operations in 2022 and beyond

Published By: Research Desk Released: Dec 17, 2021

The years 2020 and 2021 have been game-changers for the retail industry. Overnight, people’s buying habits changed as consumers shopped from home and stockpiled necessities. Many of the strongest re...

The Modern Worker Experience

the modern worker experience

Published By: Research Desk Released: Nov 10, 2021

As consumers, we’re constantly interacting with technology in our homes, in our vehicles and in public spaces to make our lives easier, happier and more productive. Organizations that can provide wo...

Management and support services to drive a consumer-like user experience

management and support services to drive a consumer-like user experience

Published By: Research Desk Released: Nov 10, 2021

A three pronged approach to deliver consumer like user experience to enterprise end users to acheive strategic business objectives, increased productivity,higher ROI, and improved business outcomes. ...

A Business Case for Customer Data Management

a business case for customer data management

Published By: Research Desk Released: Nov 10, 2021

Getting Buy-In for a Data Strategy that Fuels Great Customer Experiences Businesses today compete on customer experience, and great customer experiences require great data. So you need to present y...

Total cost of ownership study

total cost of ownership study

Published By: Research Desk Released: Nov 04, 2021

To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...

Innovating to Adapt to a Post-Pandemic World

innovating to adapt to a post-pandemic world

Published By: Research Desk Released: Nov 04, 2021

The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...

Plume’s intuitive solution provides a game changing experience for MCTV customers

plume’s intuitive solution provides a game changing experience for mctv customers

Published By: Research Desk Released: Nov 04, 2021

As a company that prides itself on its high touch customer service, MCTV was concerned about the volume of customer concerns related to poor WiFi signal and equipment issues. MCTV was determined to cr...

7 Must-Do’s to Connect and Empower Frontline Workers

7 must-do’s to connect and empower frontline workers

Published By: Research Desk Released: Oct 08, 2021

Frontline workers (whether they’re selling goods, driving trucks, treating patients, flying planes, operating machinery or doing any other role that doesn’t involve sitting behind a desk) are ofte...

Using Data to Drive an Improved Customer Experience FOR BANKING WALLET SHARE ONLY

using data to drive an improved customer experience for banking wallet share only

Published By: Research Desk Released: Oct 04, 2021

Are Your Sales and Marketing Initiatives on Target? Understanding what your customers want, need, and expect from you is key to delivering new products and services that engage and retain them. Rea...

Customer 360 for Dummies FOR INSURANCE WALLET SHARE ONLY

customer 360 for dummies for insurance wallet share only

Published By: Research Desk Released: Oct 04, 2021

Grow Wallet Share with Customer-Centric Data Discover how to keep customers engaged by connecting data of any type and managing billions of records across all data sources. See how to resolve data ...

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