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A Practical Guide To Mastering Bots

a practical guide to mastering bots

Published By: Research Desk Released: Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

Case Study: Medica

case study: medica

Published By: Research Desk Released: Aug 04, 2021

Medica is a non-profit health plan that serves communities in 9 central USA states. Medica partners with the communities it serves in many ways, including the Medica Foundation, a nonprofit, chari...

What’s My Password? The Majority of Inquiries Can Be Solved by an AI-Powered Banking Chatbot

what’s my password? the majority of inquiries can be solved by an ai-powered banking cha...

Published By: Research Desk Released: May 19, 2021

Each year, banks invest billions of dollars in digital customer experiences, with the objective of enticing more customers to engage digitally for all their banking needs. Among the desired benefits a...

Connected Conversations: How AI and Chatbots Are Making Financial Services More Human

connected conversations: how ai and chatbots are making financial services more human

Published By: Research Desk Released: Jun 18, 2020

Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience i...

7 Considerations When Designing an RFP for a Chatbot

7 considerations when designing an rfp for a chatbot

Published By: Research Desk Released: Jun 01, 2020

An AI-based chatbot (also known as a virtual assistant or virtual support agent) can enable you to reduce your budget through automation, shorten SLAs on critical issues, and improve workforce product...

5 Chatbot Capabilities

5 chatbot capabilities

Published By: Research Desk Released: May 21, 2020

A sudden shift to working from home brings on new sets of challenges for IT teams. Your employees are more dependent on technology than ever before, but delivering high-quality support just got a whol...

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