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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

the three customer service megatrends in 2021: post-pandemic customer service excellence

Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

Seven Best Practices for Building Customer Loyalty

seven best practices for building customer loyalty

Published By: Research Desk Released: Dec 02, 2021

Happy customers often become loyal ones. And those loyal customers not only reduce your marketing costs and purchase more products, they also become brand advocates whose influence in digital channels...

“2021 Q3 Cofense Phishing Review for MSPs”

“2021 q3 cofense phishing review for msps”

Published By: Research Desk Released: Dec 01, 2021

The Q3 2021 Cofense Phishing Review gives MSPs, like you, actionable data you can use to protect against phishing threats, both for you and your customer's business. The Cofense Intelligence™ tea...

2021 Annual State of Phishing

2021 annual state of phishing

Published By: Research Desk Released: Dec 01, 2021

Phishing Campaigns Continue to Evolve and Innovate If we learned anything from 2020, it’s that threat actors’ ability to quickly adjust their methods to world events can be lightning fast. From...

Elementum vs. Zendesk

elementum vs. zendesk

Published By: Research Desk Released: Nov 24, 2021

A Modern SaaS Platform Built Specifically for Supply Chain You wouldn’t expect Customer Support to solve your supply chain problems, so why would your supply chain depend on Customer Support soft...

Elementum vs. JIRA

elementum vs. jira

Published By: Research Desk Released: Nov 24, 2021

A Modern SaaS Platform Built Specifically for Supply Chain You wouldn’t expect IT to solve your supply chain problems, so why would your supply chain depend on IT software? Elementum is built spe...

How Retailers Can Overcome 7 Common Tax Compliance Challenges

how retailers can overcome 7 common tax compliance challenges

Published By: Research Desk Released: Nov 24, 2021

Whatever a retailer’s size, product offerings or channel, sales and use tax compliance is an essential part of business operations. But with thousands of tax jurisdictions in the U.S. and shifting d...

How Multi- Channel Retailers Can Streamline Sales Tax

how multi- channel retailers can streamline sales tax

Published By: Research Desk Released: Nov 24, 2021

Many mid-sized retailers still use separate business systems to manage their different channels and touchpoints. The risk of having separate systems is that it becomes nearly impossible to get a holis...

The “A” in PSA: Automation for Better Business Outcomes

the “a” in psa: automation for better business outcomes

Published By: Research Desk Released: Nov 22, 2021

There aren’t many other sectors where time equals money more than professional services. In this world, profitability is tied to strict management of very intricate processes. This is where “autom...

Secret Tools of Services Leaders: The Devil Is In the Details

secret tools of services leaders: the devil is in the details

Published By: Research Desk Released: Nov 21, 2021

You’re well along the way to selecting a Services Automation (SA) solution at this point. As a smart leader, you know that the most important responsibility is to the people on your team. Great l...

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