Leveraging Artificial Intelligence (AI) to deliver the best customer experience is a very hot topic these days. But many businesses are wondering if this is just a passing fad, or if AI is here to stay.
Early chatbots delivered a poor experience that turned customers off to the technology. However, AI, Natural Language Processing, and Machine Learning have come a long way since their debut and are now capable of providing truly valuable assistance to both customers and support representatives.
With so many vendors on the market, it can be very hard to clear through the hype and determine what you really need. Download our new whitepaper to learn about these technologies, the landscape of AI-powered customer support tools, and what you need to look for in a vendor.