This white paper explores the purpose and benefits of XLAs and XPIs, how they differ from SLAs and KPIs, and why they are critical to ensuring that the digital workplace continuously drives improved productivity, user experiences and business outcomes.
Workers’ relationship with technology has rapidly changed, enabling them to be more independent and use new workplace support models. As a result:
- Users widely expect a consumer-like experience that mirrors the ways they can interact with technology in their personal lives
- Businesses are better able to capitalize on new technology advancements that provide an improved user experience in the workplace
- Businesses are now recognizing the value of savings associated with an improved user experience, including employee productivity and engagement, which can now be measured more precisely through new tooling.