Organizations around the globe are leveraging newly digitized enterprise processes and advances in technology to implement automation solutions capable of replicating human actions, eliminating routine tasks and thereby evolving employee tasks to a higher-value outcome.2 Almost every organization – among the more than 3,000 we surveyed – is currently engaged in some level of intelligent business process automation; almost four out of ten are employing AI-based capabilities.
The evolution of process automation: Moving beyond basic robotics to intelligent interactions
