The State of Salesforce 2020 report is Bluewolf’s 8th annual global study on how the best companies use Salesforce today.
Data and insights from this year’s study were collected through an online survey of more than 2,100 Salesforce customers worldwide. Bluewolf’s subject matter experts crafted the insights and predictions within the report.
Salesforce had no input into the content.
Download this report to read more about:
- The major trends impacting Salesforce customers, including data integration, 5G and mobile, organizational scaling of AI efforts, and the growing importance of 24/7 Salesforce management solutions.
- Insights across major functional cloud areas: Sales, Marketing, IT, Commerce and Service.
- More than 10 case studies from customers on how Salesforce integrations and customizations are transforming their business