Challenges abound in technology services businesses with declining product margins, increasing competition, faster technology obsolescence and more complex client requirements. These pressures are forcing services organizations to add new lines of business and more comprehensive solutions built on a broader set of services and recurring revenue models. Fundamental technology and business model shifts require constant vigilance to stay ahead of the curve. Everything as a service has become the rallying cry of service providers as their customers look to them to bundle all they need to run their applications, networks, security or IT into packaged, subscription or “utility” services. At the same time clients are pushing for higher value and more comprehensive services from their service providers to give them access to the expertise they need while reducing their own costs and risk.
Managed Services: Opportunities and Challenges
