Key Considerations and Differentiators When Evaluating a Remote Support Solution

As the coronavirus (aka COVID-19) continues to spread around the globe, many companies have fast tracked policies to accommodate remote working and minimize its impact on productivity. The increased number of remote workers has amplified the necessity for remote support of employees with or without organisationally prescribed IT assets (e.g., workstations, notebooks, VPN connections, etc.). IT staff can no longer simply visit a user’s desk at the office, and phone only support can be problematic when secure admin passwords must be used to facilitate software installation for locked down systems.