Businesses are adopting SaaS applications at a rapid rate. But while the benefits of SaaS are numerous and proven, the model comes with inherent risks to the end-user experience and presents new challenges for IT. Central to these challenges is a loss of control over the hosting infrastructure, meaning traditional IT monitoring solutions are ill-equipped to handle SaaS solutions. This leaves IT with inadequate troubleshooting tools and inefficient processes for determining the root cause of performance bottlenecks and user-impacting issues.
Covering Your SaaS: How to manage the end-user experience of application environments you don’t fully control
