Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved.
Key areas of focus include:
- How to pick a customer service platform that works for you now and in the future
- How to navigate the expectations of the business, contact center, and IT
- How to assess and evaluate AI and automation capabilities
- What features to look for to match your agile, evolving operations
In each section, you’ll find industry statistics that highlight customer expectations, interesting snippets of information that will help you make your decision, along with a list of must-have features you need to be looking for in your platform.