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Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

Metrics That Matter: 11 Reports That Translate CX Data To Program Investment

SMG
Published by: Research Desk Released: Jan 02, 2019

To help you bridge the gap between the nitty-gritty and the need-to-know, we’ve broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions:

  • Where do we stack up against competition?
  • Is the program improving the business?
  • How can we use the insights to build a data-driven, customer-centric strategy?