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Building a Recession-Proof Contact Center

Building a Recession-Proof Contact Center

Freshworks
Published by: Research Desk Released: Nov 13, 2020

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in your customer service organization.

Sign up for insights on:

  • Balancing cost optimization and customer experience
  • Automation-first approaches for effective cost-performance
  • Shifting customers to low-cost digital channels and improve CSAT
  • Temporary trends that will permanently impact contact center operations