Insights from 13,000 consumers and nearly 4,000 business buyers worldwide. What matters most to today’s customers? Download Salesforce’s State of the Connected Customer report to learn: *The trends shaping the future of customer engagement. *The evolution of trust and loyalty in customer-brand relationships *How customers balance expectations for personalisation and privacy *What a digital-first experience looks like across the customer lifecycle
State of the Connected Customer 5th Edition
