Like a finely tuned pit crew, IT is crucial to keeping businesses up and running—and to helping key projects get across the finish line. From day-to-day tasks like onboarding and offboarding users, applying updates, and handling support requests, to handling emergencies and unexpected repairs, IT pros have to be able to change those tires, refuel those vehicles, and get them back on the road in a flash.
Spiceworks recently conducted a survey of IT pros to find out what’s going on with IT support and management in small and midsized companies today, including what they spend time on and what challenges they face. This eBook takes a look at the results and shows how you can use this data to optimize your IT strategy.