ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by deploying ServiceNow IT applications. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of ServiceNow IT applications on their organizations. ServiceNow provides a suite of IT management applications that enable organizations with a unified platform to manage and track digital workflows. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed ten customers with years of experience using ServiceNow’s IT applications and robust deployments across their organizations.
Forrester TEI study 2019: The Total Economic Impact of ServiceNow IT Applications
