The nature of consulting revolves around providing specialized skills and knowledge. In an industry where your employees’ skills have a direct impact on your bottom line, knowledge truly is power — and profit. Customers are paying for on-time and under-budget projects to improve their own businesses. It’s critical to your firm’s bottom line to ensure that employees are up to speed on the latest technologies, business processes, and best practices, which is reflected as the number one business pressure. While services firms are making efforts to address these issues, one important thing that’s often overlooked is the level of employee engagement that is necessary to minimize attrition and attract talent. Best-in-Class companies (see sidebar) have addressed many of these challenges through the adoption of professional services management solutions — adding structure and capabilities for managing projects and improving employee engagement. In this report, we’ll examine the performance of Best-in-Class companies to deliver projects on time and under budget while generating superior profits and performance on all KPIs. Additionally, we’ll address how Best-in-Class companies’ capabilities supporting these objectives directly affect the bottom line, and how PSA users have a much more robust approach to managing and developing their critical resources.
Discover the Capabilities of Leading Professional Services Firms
