With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience.
Halfords chose a comprehensive cloud communication platform provided by 8×8. This ties employee communication and the contact centre colleagues together — to enable users to deliver and monitor the customer experience throughout the organization.
Download this case study to discover how you can put your customers in the driving seat and allow them to interact with your business when they want, how they want, on the platform they want.