The Commercial Banking Group (CBG) of a leading bank wanted to automate the task of cancelling debit and/or credit card upon receiving a request from the customer.
Challenges:
Bank offered different types of cards like ATM, UDC (Unembossed Debit Card) , EDC (Embossed Debit Card) and Credit Card. Cancelation process varied for each type of card which made it very tedious
For credit card, the cancellation was more complex because of existence of main card and sub cards.
Large number of requests needed to be handled on a daily basis
Solution:
We analysed and understood the cancellation process in detail for different types of cards
Implemented RPA to automate the process of identifying and grouping card type and executing the cancellation process based on the business rules.