The 2020 coronavirus pandemic has driven disruption and turbocharged digital transformation in banking. Disruptors are gaining ground, innovating around both customers’ and businesses’ needs. While a handful of leading banks are pushing ahead with their digital transformation, others are still struggling to create and execute a coherent transformation strategy. This report explores how digital technologies are changing the industry’s customers, competitors, and business and tech priorities globally.
The State Of Digital Banking, 2021
