The top 10 digital channels and how to use them
Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can ease that strain while dramatically reducing costs and increasing customer satisfaction.
Session-based conversations like phone calls and traditional chat are time consuming and expensive, and it often is difficult or impossible for agents to handle multiple conversations at once.
Customers are frustrated by being asked to wait on hold or for a reply when they would prefer to use a different channel and respond at their convenience.
Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20 years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to power approximately 500 million daily digital interactions, and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast Lithium, is part of Vista Equity Partners with nine offices globally.