The digital world is open 24/7. So it follows that digital consumers expect IT and customer
service to keep the same hours. These exceedingly high expectations mean that no issue is too
small or common to frustrate customers, from broken code to site-wide outages.
The data analytics company Splunk reports that many companies experience incidents like
these about five times a month, with each offense costing more than $100,000—and annual
IT downtime costing enterprises $700 billion in lost productivity