The world has changed. And governments struggle to keep up.
But the case for reinvention is inevitable. Citizens expect more from their government, and want the same convenient, personalized experience from government services as they do when planning a trip or ordering supplies online.
It’s no longer sufficient to bridge existing processes to the internet or new mobile devices. And operational demands require leaders to produce more citizen value within tight budgets, and protect against a growing spectrum of physical and cyber threats.
The time has come to fundamentally rethink the underlying operations, processes, and culture that make up the business of government. Rather than reengineering to a fixed view of today’s expectations, digital reinvention creates the capability to address the moving target of rising citizen expectations.